Certified Medical Assistant - Palo Alto, CA

About Millie

Millie is a new kind of maternity and gynecology clinic, built by parents and care providers who’ve been there. We’re reimagining maternity care in the U.S. with a tech-enabled OB/Midwifery model, extended by virtual care and remote monitoring. The goal is care that’s more complete, continuous and inclusive, from conception through the first year of parenthood. All major insurance plans cover our maternity and gynecology services.

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We know we’re succeeding when every patient, whatever their background:

• Feels seen and heard as a whole person
• Feels confident and supported in their decisions
• Can easily reach trusted, skilled support when and how they choose
• Has a healthier reproductive journey: fewer preterm births, NICU stays and C-sections, earlier detection of complications, and a better experience along the way

This is a chance to raise the bar for maternity care and gynecology with a team that takes that mission personally.

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About this role

As a Medical Assistant at our Palo Alto clinic, you’ll be at the center of patient care. You’ll often be the person who walks a patient back, takes their vitals, and puts them at ease before a first prenatal visit, a postpartum check-in or a procedure. Your clinical skill and calm presence shape how safe and cared for they feel.

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Your main focus is clinical support. You’ll work alongside our clinicians to room patients, assist with procedures, and keep the back office running smoothly. We’ll also train you on front desk and administrative work, so you understand how the whole clinic runs and can step in wherever the team needs you.

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We’re looking for someone who sees this as a career in healthcare, not just a job, and who wants to keep learning and take on more over time. If you take pride in your clinical skills, care about the patient in front of you, and like being the teammate everyone can count on, you’ll thrive here.

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What you’ll own

Clinical care & back office

• Room patients, take vitals and record patient information accurately in Epic EHR
• Give vaccines and collect lab specimens, within your scope
• Prepare patients and exam rooms for procedures so the clinician can focus on the patient
• Assist clinicians during office-based procedures
• Clean, stock and maintain exam rooms and clinical supplies so the team is always ready
• Manage follow-up communications and messaging with patients on behalf of providers
• Take on administrative work that directly supports patient care
• Help open and close the clinic each day
• Follow all applicable state regulations and clinic guidelines

Front desk & administration (training provided)

• Learn front desk workflows and cover the front office when needed
• Greet patients warmly and professionally, in person and by phone
• Check patients in and out of visits
• Register patients and manage schedules in Epic EHR
• Answer basic billing and insurance questions, and send more complex ones to the right person

Who you are

• Clinically confident. You’re comfortable with hands-on care and at ease assisting in procedures.
• Patient-obsessed. You notice when someone is nervous and take an extra moment to help, because you care how their day goes.
• Flexible. You’re happy to move between the back office and the front desk, whatever the clinic needs that day.
• Detail-oriented. Vitals, charting, specimens: you get them right, even on a busy day.
• A team player who can work on their own. You can run with your work independently and also jump in when the team is solving a problem together.
• Growth-minded. You want to keep learning and take on more over time.

What you’ll need

• Medical Assistant certification (CMA, RMA, CCMA or equivalent)
• Confidence giving hands-on clinical support and assisting in procedures
• Strong verbal and written communication skills for working with patients
• Ability to multitask accurately in a busy clinic
• Strong organization and attention to detail
• Willingness to learn front desk and administrative work
• Comfort working across several software systems at once (we use Google Workspace, Slack, Epic, and Microsoft Office)

Bonus points

• 1–3 years of back office experience in a Women’s Health, OB/GYN or reproductive health setting
• Phlebotomy training and experience (strongly preferred)
• Experience with Epic or another EHR
• Experience with front desk work, patient scheduling, or billing and insurance

Where & when you’ll work

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This role is on-site at our Palo Alto outpatient clinic. You’ll be on your feet much of the day, walking often, and occasionally lifting up to 20 lbs. Because you’ll help open and close the clinic, your schedule may include early mornings or early evenings.

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How we’ll invest in you

• Medical, Dental, Vision (via an ICHRA reimbursement plan)
• 401k
• Cross-training on front office and administrative work, which builds skills for your next step
• A path to grow: we aim to promote from within, and we want this role to launch a career with Millie
• A collaborative team and a real voice in building a new standard for maternity care

Our commitment

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At Millie, we’re committed to health equity and culturally competent care. We prioritize, affirm and celebrate diversity in our team, providers and patients. We strongly encourage BIPOC and LGBTQ+ individuals, veterans and people with disabilities to apply.

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Millie is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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Pay: $28.00 - $36.00 per hour

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Expected hours: 40.0 per week

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Benefits:

• 401(k)
• Dental insurance
• Free parking
• Health insurance
• Paid sick time
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

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Please click here to apply.